Knowledge Manager and Consultant

Leading the Government of Abu Dhabi major Knowledge Management Project - first of its kind in the Middle East - “Musharaka - Excellence through Knowledge”. The project is the first complete Knowledge Management Framework (KM) to be launched in UAE and rated Excellent by the Abu Dhabi Award for Excellence in Government Performance and thoroughly reviewed by Abu Dhabi Award for Excellence Office and presented before the General Secretariat of the Executive Council as a model for the entire UAE KM projects. Musharaka aims to enable employees to acquire and share information and international best practices, create creative and up to date methods for communication, exchange of knowledge and experiences, promote their functional performance, increase their productivity and enhance their provided services. Therefore enable employees to improve the quality and efficiency of services provided to residents.

My role involves various managerial, operational, research, supervision and teaching tasks:

• Various research activities and lectures in KM and ICTs related topics to government employees and research students from the universities.
• Managing the collection and organization of data information in order to capture, securely store, and appropriately disseminate the knowledge relevant to the initiatives and practices of DMA and Municipalities. More than 9000 valid knowledge documents have been uploaded and shared across the system.
• Organise of 4 major conferences on KM attended by more than 1000 employees from DMA and other government entities. Also Musharaka was the only case study selected by the United Nations to be presented in the latest UN World Conference on ICTs and Development, Abu Dhabi, 5^th December 2010.
• More than 75 awareness sessions about KM and Change Management attended by more than 2000 staff and students. Musharaka was selected as one of the top five case studies in terms of change management in the world by the Association of Change Management Professionals, United States, 2010.
• Eleven KM seminars attended by more than 2500 staff from DMA, students from university as well as almost 40 entities (public and private) from across UAE.
• Establishment of Communities of Practices (CoPs) across all sectors and disciplines. There are twenty CoPs established so far with a total of more than 500 members.
• Development and implementation of standardised knowledge management processes and procedures and ensure communities communications are created and sent to all staff each quarter.
• Ensure the publication process is clearly communicated to all staff and that the relevant access levels are in place for submitting and reviewing knowledge documents.
• Requirements gathering and design of all future KM initiatives.
• Coordinating and managing all new joiners training sessions.
• Encourage the knowledge sharing among employees in the Municipal System and students in universities.
• Establishment of performance measurements for evaluating Musharaka. Three Operational KPIs and three Processes recommended and agreed with the recently launched Business Process Reengineering (BPR) project.
• Ten quick wins projects completed successfully across all Abu Dhabi’s municipalities.