Project Manager and Founding Knowledge Manager
Department of Municipal Affairs (DMA), Emirate of Abu Dhabi, United Arab Emirates (2009-2011)
As a project manager, I led the Knowledge Management Project – first of its kind in UAE and the Middle East – ‘Musharaka – Excellence through Knowledge’ and managed successfully to ensure the performance/progress of the project is above the target in the first quarter of 2011 (see graph below). Moreover the project was rated Excellent by the Abu Dhabi Award for Excellence in Government Performance and thoroughly reviewed by Abu Dhabi Award for Excellence Office and presented before the General Secretariat of the Executive Council as a model for the entire UAE KM projects. Musharaka aims to enable employees to acquire and share information and international best practices, create creative and up to date methods for communication, exchange of knowledge and experiences, promote their functional performance, increase their productivity and enhance their provided services. Therefore enable employees to improve the quality and efficiency of services provided to residents.