Dr. Vikram Murthy, Academy for Collaborative Futures, Australia & New Zealand

The effective use of knowledge management helps organisations in multiple and interdependent ways—quality decision making, cost reduction, and increased productivity. Smart KM Model: an integrated knowledge management framework for organisational excellence, is a tour de force of significant new scholarly and practitioner perspectives. Professors Ahmed and Elhag’s ‘deep-dive” review of the existing and emerging academic research, their evidenced-based discourse on challenges and opportunities, and their elegantly crafted SMART KM framework, make for absorbing reading. Whether you are an expert or a novice in knowledge management, this book will give you the ideas, insights and tools to imagine, implement and sustain a best-practice KM initiative in your own organisation.

Dr. Vikram Murthy B.E.(Hons), MMS, PhD
Associate Professor (Adj.) & Director
Academy for Collaborative Futures
Executive Education & Enterprise, College of Business
Massey University
Sydney, Australia